Cancellation and Returns
If you should receive the goods and wish to return them for any reason other than a fault, the goods must be returned within the statutory 14 days from delivery. You are then responsible for ensuring the item is returned to Sofabed Barn in perfect, unused condition, packaged in the original packaging or if you no longer have the original packaging, packaging of the same or higher quality to ensure it arrives back to us in perfect condition.
It is your responsibility to ensure your purchase reaches us in pristine, as new condition to allow it to be re-sold for it's full value. Should the return reach us damaged in any way, the value of your purchase will not be refunded in full so please ensure the item is well packed for the carriage.
Should you wish to arrange the collection using our courier service to collect your goods, a small cost will be made and deducted from your refund for this service. The cost depends on the item to be returned and the original method of delivery. If the item was originally delivered by the standard delivery service the collection cost will be £39. If the item was originally delivered by 2 person delivery service the collection cost will be £60. *Please note: This service is only available from a mainland UK collection location and not offshore.
Returns Address :
Sofabed Barn, The New Barn, Ryefield Works, 180 Highgate Road, Queensbury, Bradford BD13 1DS
Telephone: 01274 800334
On return of the item and after it has been checked to ensure it is in perfect, re-saleable condition, we will issue a refund of the full purchase price of the item.
*Kindly note: This price will not include the original delivery charges which are non-refundable.
Exceptions to our returns policy :
Our returns policy covers the majority of purchases made from our store, however there is an exception regarding custom made orders you should be aware of and fully understand:
Items which are manufactured to a customer's specification, for example a sofa bed made to a customer's specific fabric / size can be returned under our returns policy however a charge of 20% of the purchase price plus associated return transport costs as shown above will be made unless the item has been incorrectly supplied, faulty or damaged.
The reason for this charge is that it is unlikley we can re-sell the item made to your specification for the full price and will have to greatly reduce the price in order to source a new customer for your unwanted item. Should you wish to return an item which has been incorrectly supplied, faulty or damaged, this should be noted on the delivery docket at the time of delivery in the presence of the delivery personnel and returned at that point. Please notify us of the issue at the earliest opportunity should this be the case.
Our returns policy is compiled to fully comply with the Distance Selling Regulations.